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Perhaps Your Greatest Impact Is What You Don’t See. Have you ever wondered how many lives have been touched by something you did years ago? Not the things that made headlines. Not the accomplishments listed on a résumé. Just a simple action that quietly rippled outward in ways you never saw.

It was late on a Friday afternoon and I was sitting across the desk from the CEO of a rapidly growing technology company. We were reviewing a process I had designed for the sales team to use when preparing for important presentations. Throughout our discussion he asked insightful questions, and I had answers for most of them. When we finished the review, he looked across the desk and asked: “Frank, is this your best work?”

We were taught what to think, how to behave, and how to fit in. We were taught to work hard, set goals, and be responsible. But almost no one ever taught us how to gain clarity on what to do so that a good decision can be made. What we were taught was some version of “Do what you were told.” That is not clarity, it is obedience. Without clarity, all the effort in the world can still leave you stuck, busy, and going nowhere in particular.